Companies that manufacture specialized and engineer-to-order products are often challenged when it comes to their sales process. Many of these companies choose to continue to use a manual process for providing quotes to their customers, when there is an easier and more efficient way to do so.
Prior to purchasing Cincom Acquire® + Microsoft Dynamics® CRM, Smeal’s quotes took too long to complete, their orders had many errors because of manual processes and their dealers did not have a centralized location to store all of their sales documents. Cincom Acquire + Microsoft Dynamics CRM has allowed Smeal to improve its order-processing speed from six hours to 30 minutes, tighten its pricing with improved cost control and allow their dealer channel to have insight into their sales pipeline.
According to Joel Konecky, Regional Sales Director for Smeal Fire Apparatus, “Prior to Cincom, Smeal was using an out-of-the-box quoting system. Since implementing the Cincom solution, we have completely changed the way we work internally at Smeal.”
Konecky and Cory Larson, Business Application Specialist for Smeal, share their experience with Smeal’s prior sales process and how it has improved with the help of Cincom technology. According to Larson, “Cincom brought a huge improvement over the previous quoting software.”
To learn more about how Cincom Acquire can help the quoting process for your business, visit acquire.cincom.com.