What’s the secret? How do we make things happen for our customers?

Information is wonderful. Our information age surrounds us with millions of pieces of information. However, the specific pieces of information and the relationship of that information is more than just the web pages we browse, or the books we read, or the conversations we have. Sorting through mountains of data to collect pertinent facts empowering us to perform our jobs with increasing knowledge makes us valuable. Gathering information is good, but selecting the right information is gathering knowledge.

My task is to capture the expert knowledge, apply that knowledge to the captured information, and then set the knowledge in motion for those without the knowledge or with limited knowledge of the subjects.

Sharing Expertise to the Masses

Case in point: one company has a very knowledgeable and experienced salesperson that can “sell ice to an Eskimo.” Our team worked with that salesperson to extract his knowledge and worked with others in that company to extract the data. We created an application that used the data and knowledge making all of it available to other salespeople. The application guided the salesperson, defaulted selections, prevented wrong choices, and displayed alternatives in beneficial sequence. Those types of knowledge all put into the software meant that an inexperienced salesperson could now sell like the champion.

Setting the knowledge into the software is not an easy task for most programmers. I wish they all could discover Cincom’s powerful knowledge platform, Guru. Guru is easy to use to capture knowledge, use knowledge, and maintain knowledge. Most of our customers maintain their own knowledge without the assistance of programmers.

When we use our knowledge management system, we have a distinct advantage capturing knowledge. Common questions we use as tools to extract knowledge that end up directly in the Guru knowledge model:

1)      What choices are constrained or should be prevented?

2)      What selections can be made automatically?

3)      What sequence of choices make the most sense?

4)      What knowledge is automatically generated?

5)      What is a day in the life of an expert salesperson like?

Our secret: we listen and we ask good questions. Our secret weapon, knowledge management integrated development environment. We have many successful customers using our knowledge management systems.

To learn more about how Cincom Acquire, powered by Guru, can increase your advantage in your industry, get a personalized demo.