Universal Power Transformer (UPT) has gained a reputation as a high-quality, cost-conscious manufacturer that treats its customers with respect and integrity. One of UPT’s guiding principles is to delight customers with its products and services by using only the best technology and processes and continuous innovation. But its goals were being held back by its in-house ordering system that could not keep up with the rapid growth UPT was experiencing. With UPT’s system more than 90% of quotes were inaccurate. Also, specifications sent to engineering for the development of drawings for customer approval were often incomplete or inaccurate and order errors often resulted in the wrong product being built. UPT needed to make a drastic change to keep its reputation from dwindling. UPT turned to Cincom for a solution.
Using Cincom Acquire®, Cincom’s implementation experts quickly delivered results. UPT was soon seeing complete, accurate quotes being generated faster than ever before. Likewise, drawings sent to customers were accurate with fewer errors, stoppages and post-manufacturing rework. With these efficient improvements UPT expects a 70% reduction in quote expenses. With Cincom software, UPT was able to keep its prestigious reputation from faltering.
Smart selling elements
A company’s reputation is its lifeline
Established in Bangalore, India in 1978, UPT has gained a reputation as a high-quality, cost-conscious manufacturer that treats its customers with respect and integrity. One of UPT’s guiding principles is to delight customers with its products and services by using only the best technology, processes and continuous innovation. UPT’s rapid growth made dependence upon their homegrown sales and product configuration system increasingly difficult. Prior to 2007, UPT relied upon a manual system of entering customer specifications into Excel. This proved to be an increasingly time-consuming, error-prone process. Cincom Acquire® was able to streamline these complexities so UPT could better serve its customers. With this improved service UPT has been able to maintain its goals as a leading innovator with customer service as its upmost important objective.