A misquoted price is never a good situation. When it is too high, the customer is unhappy, too low your company loses money. Carrier Refrigeration wanted to address this problem to improve both cost savings and customer relations. Their goal was to reduce misquoted prices to save money and time. This was no simple task since commercial HVAC units are unique to each customer’s request. Carrier Refrigeration turned to Cincom for a solution to this complex problem. Because Cincom Acquire has a robust sales and product configurator with quote-management technology, it was able to reduce Carrier Refrigeration’s quotation errors by 50% saving them €250,000 annually. The reduction in quotation errors enabled Carrier Refrigeration to better meet its customer needs with speed unmatched by its competitors.
With customer relations, speed is the competitive advantage.
Philippe Salengros of Carrier Refrigeration states,
“For us, it’s essential to maintain and improve our quality of service, because it’s due to our customer service that we can increase our market share. We know that we stand out from our competitors because of the quality of service we provide. The speed of our delivery is unbeatable. We can deliver within five weeks when our closest competitors take eight. That’s a huge competitive advantage, and one to which Cincom’s configurator contributes.”